Terms and Conditions –Space Booking

 

Last Updated: 12th August 2025

 

 

These Terms and Conditions (“Terms”) govern your access to and use of the DevoTrack website, mobile applications, and any related services (collectively, the “Platform”). The Platform allows customers (“Customer,” “you,” or “your”) to search for, compare, and book spaces and services provided by independent third-party providers (“Third-Party Providers”).

 

By accessing, browsing, or making a booking through the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you must refrain from using the Platform.

 

DevoTrack (“we,” “us,” or “our”) provides the Platform as an intermediary to facilitate bookings of spaces and services offered by Third-Party Providers. Your use of the Platform and any booking made through it is subject to these Terms, the Third-Party Provider’s own terms and conditions, and applicable law.

The Platform is accessible via:

 

Your contract for the booking of any space or service is directly with the relevant Third-Party Provider once your booking is confirmed. The Platform itself is not a party to that contract, except as expressly stated in these Terms.

 

 

1.     Nature of Our Services

1.1  Intermediary Role


The Platform operates solely as an online intermediary that enables you to search, compare, and book spaces and related services offered by independent third-party providers (“Third-Party Providers”). The Platform facilitates the conclusion of contracts between you and Third-Party Providers but does not itself supply, own, manage, or control the spaces or services advertised.

 

1.2  Absence of Ownership or Operation


We do not own, lease, operate, or otherwise manage any of the spaces listed on the Platform, nor do we provide or deliver the services advertised therein. All descriptions, images, availability, amenities, rules, and policies relating to the spaces are provided by the respective Third-Party Providers, and we cannot guarantee their accuracy, completeness, or reliability.

 

1.3  Contractual Relationship

 

When you make a booking through the Platform and it is confirmed, a direct contractual relationship is established solely between you and the relevant Third-Party Provider. Your rights, obligations, and remedies in respect of that booking shall therefore lie against the Third-Party Provider under the terms agreed between you and them. We are not a party to this contract.

 

 

1.4  Information on the Platform

 

While we take reasonable steps to ensure that information presented on the Platform is up-to-date and accurate, such information (including images, descriptions, prices, and availability) is provided to us directly by Third-Party Providers. We therefore make no warranties or representations, express or implied, as to its accuracy, reliability, or completeness. It remains your responsibility to verify the details of any booking prior to making a commitment.

 

1.5  Ancillary Services

 

From time to time, the Platform may also facilitate the provision of ancillary services (such as payment processing, customer support, or communication tools). These services are provided for your convenience only and do not alter the fundamental nature of our role as an intermediary. Unless otherwise specified, such ancillary services do not create a contract between you and us for the supply of the booked space.

 

1.6  No Guarantee of Availability


The listing of a space or service on the Platform does not constitute, and should not be construed as, a guarantee of availability. Bookings are subject to confirmation from the relevant Third-Party Provider, and we shall not be held responsible if a requested booking cannot be fulfilled.

 

1.7  User Acknowledgment


By using the Platform, you acknowledge and agree that:

·       (a) we act solely as an intermediary and not as a principal in any transaction;

·       (b) the Third-Party Provider is solely responsible for the fulfilment of your booking; and

·       (c) your recourse in relation to any claim, complaint, or dispute arising out of the booking of a space shall be solely against the relevant Third-Party Provider, save as otherwise expressly provided in these Terms.

 

 

2.     Eligibility to Use the Platform

 

2.1  Minimum Age Requirement


You must be at least eighteen (18) years of age, or the legal age of majority in your jurisdiction (if higher), in order to register for an account, access the Platform, or make a booking. By using the Platform, you represent and warrant that you meet this requirement. We reserve the right to request proof of age at any time and to suspend or terminate your account if you fail to provide satisfactory evidence.

 

 

2.2  Legal Capacity


By accessing or using the Platform, you confirm that you have the full legal capacity, authority, and power to enter into binding contractual obligations under applicable laws. If you do not have such legal capacity (for example, if you are a minor, under guardianship, or otherwise legally restricted), you may not use the Platform or make bookings. Any booking made in breach of this clause shall be deemed invalid, and you may be held liable for any losses arising from such misuse.

 

2.3  Accuracy of Information


When registering an account, making a booking, or otherwise providing information through the Platform, you warrant that all details you submit are true, accurate, complete, and current. This includes, without limitation, your name, contact details, payment information, and any additional data reasonably requested. You further undertake to promptly update your information in the event of any changes to ensure it remains accurate and complete at all times.

 

2.4  Responsibility for Third-Party Bookings


If you make a booking on behalf of another individual or group (the “End User(s)”), you acknowledge and agree that:

·       (a) you are fully responsible for ensuring that each End User complies with these Terms and any additional terms, conditions, or rules imposed by the relevant Third-Party Provider;

·       (b) you remain liable for the acts, omissions, or conduct of such End Users as if they were your own; and

·       (c) you must provide the End Users with all information and instructions relating to the booking, including usage restrictions, cancellation policies, and other provider-specific requirements.

 

2.5  Prohibited Use by Restricted Parties


You may not use the Platform if you:

·       (a) are subject to trade sanctions, embargoes, or restrictions under applicable laws;

·       (b) have been previously suspended or terminated by us for violation of these Terms; or

·       (c) are acting on behalf of a business, legal entity, or organization without the requisite authority.

 

2.6  Verification and Checks


We reserve the right, at our discretion, to carry out identity verification, credit checks, fraud prevention checks, or other background screening measures in connection with your registration or any booking made via the Platform. Failure to provide the requested information or documentation may result in denial of access, refusal of a booking, or termination of your account.

 

2.7  Acknowledgment of Responsibility


By using the Platform, you expressly acknowledge and agree that you are solely responsible for:

·       (a) ensuring your own eligibility to use the Platform in accordance with this Section;

·       (b) the accuracy and completeness of any information you provide; and

·       (c) the conduct and compliance of any End User for whom you make a booking.

 

 

3.     Account Registration and Security

 

3.1  Requirement to Register

 

In order to access certain features of the Platform, including making bookings, managing your reservations, or accessing account-specific services, you may be required to create an account (“Account”). By registering, you agree to provide accurate, complete, and up-to-date information as requested, including, but not limited to, your name, email address, contact details, and payment information.

 

3.2  Responsibility for Account Details

 

You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username, password, and any other security information associated with your Account. You must not share your login details with any third party or allow any unauthorized person to access your Account.

 

3.3  Notification of Unauthorized Use

 

You agree to notify us immediately if you become aware of any unauthorized use, access, or breach of your Account or login credentials. Notification should be made via the contact details provided on the Platform. We will take reasonable steps to mitigate any unauthorized activity; however, you remain responsible for all activity occurring under your Account until such notification is received.

 

3.4  Account Suspension or Termination

 

We reserve the right, at our sole discretion, to suspend, restrict, or terminate your Account, temporarily or permanently, without prior notice, if:

(a)   you breach any of these Terms;

(b)   you provide false, misleading, or incomplete information during registration or subsequent use of your Account;

(c)   we suspect unauthorized, fraudulent, or unlawful activity associated with your Account; or

(d)   we are required to do so by law or regulatory authority.

 

3.5  Responsibility for Account Activity

 

All bookings, transactions, and activity conducted through your Account shall be deemed to have been carried out by you, including those made by persons whom you have permitted to access your Account. You accept full liability for all acts, omissions, and consequences arising from such activity.

 

3.6  Security Measures

 

We employ reasonable technical and organizational measures to protect the security of your Account and personal data. However, you acknowledge that no online service can be guaranteed to be completely secure, and we cannot be held liable for any loss or damage resulting from unauthorized access to your Account that is not caused by our negligence.

 

3.7  Account Termination by You

 

You may close or deactivate your Account at any time by following the procedures provided on the Platform. Termination of your Account does not release you from any obligations or liabilities incurred prior to termination, including payment obligations for any bookings made through the Platform.

 

3.8  Acknowledgment of Risk

 

By registering for an Account, you acknowledge and agree that:

·       (a) you are responsible for maintaining the security of your Account;

·       (b) you will promptly notify us of any suspected security breach; and

·       (c) you bear the risk of any loss arising from unauthorized access or use of your Account unless caused by our gross negligence or willful misconduct.

 

4.     Booking Process

 

4.1  How to Make a Booking

 

To make a booking through the Platform, you must:

(a) select the desired space, date, time, and any additional services offered by the Third-Party Provider;

(b) provide complete, accurate, and up-to-date booking information, including, where applicable, the names and contact details of all participants or users of the space; and

(c) complete payment for the booking, either in full or in accordance with the payment terms specified for the chosen space or service.

You warrant that all information provided during the booking process is true, accurate, and complete. Failure to do so may result in cancellation or refusal of your booking by the Third-Party Provider.

 

4.2  Subject to Availability and Acceptance

 

All bookings are subject to the availability of the requested space or services and the acceptance of your booking by the relevant Third-Party Provider. The Platform acts solely as an intermediary and does not guarantee that any requested space or service will be available. We reserve the right to refuse or cancel a booking at any time in accordance with these Terms.

 

4.3  Booking Confirmation – “Booking Voucher”

 

A booking is considered confirmed only when you receive a Booking Voucher from the Third-Party Provider, either directly or via the Platform. The Booking Voucher constitutes the Provider’s acceptance of your offer to purchase the selected space and services. This document or electronic confirmation will include details of your booking, including:

·       the name of the space or service booked;

·       date(s) and time(s) of the booking;

·       any applicable charges and payment details; and

·       any specific terms, conditions, or restrictions imposed by the Third-Party Provider.

 

4.4  Contract Formation

 

Until a Booking Voucher is issued, no contract exists between you and the Third-Party Provider. Receipt of a booking reference or provisional confirmation does not constitute acceptance or a binding contract. Once the Booking Voucher is issued, a legally binding contract is formed directly between you and the Third-Party Provider, and you are responsible for complying with all terms, conditions, and obligations set out by the Provider.

 

4.5  Amendments and Errors

 

In the event of any error in your booking (for example, incorrect date, time, or space selection), you must notify us immediately. We will liaise with the Third-Party Provider to correct the error where possible. The Platform is not liable for any losses arising from errors in your booking information unless caused by our negligence or willful misconduct.

 

4.6  Third-Party Terms

 

Your booking may also be subject to additional terms, conditions, and policies of the Third-Party Provider, including cancellation, usage, and safety rules. It is your responsibility to read and comply with all such requirements. The Platform does not assume responsibility for the Provider’s obligations or compliance with these additional terms.

 

 

 

5.     Contractual Relationship with Third-Party Providers

 

5.1  Formation of Direct Contract

 

Upon receiving a Booking Voucher or other confirmation from the Third-Party Provider, you are entering into a legally binding contract directly with the Provider for the provision of the selected space and/or services. The Platform acts solely as an intermediary and does not itself provide the spaces or services. All rights, obligations, and liabilities for the booking are between you and the Provider, unless otherwise expressly stated in these Terms.

 

5.2  Third-Party Provider Terms

 

Each Third-Party Provider may have its own terms and conditions, policies, and rules relating to the use of its spaces, services, safety requirements, access restrictions, cancellations, or refunds. By confirming a booking, you agree to comply with all such Provider-specific terms in addition to these Platform Terms. In case of any conflict, the Provider’s terms applicable to the specific booking will prevail with respect to the services provided by that Provider.

 

5.3  Platform’s Role

 

The Platform is not a party to the contract between you and the Third-Party Provider. We act only as an intermediary, facilitating the booking process, transmitting your booking information to the Provider, and providing administrative support such as account management, notifications, and customer service. We do not control, supervise, or guarantee the quality, safety, availability, or suitability of any space or service offered by the Provider.

 

5.4  Claims and Liability

 

Any claims, complaints, or disputes regarding the provision, condition, or use of the space or services must be directed to the Third-Party Provider. This includes, without limitation, claims for:

·       defects in the space or services;

·       non-availability or cancellation by the Provider;

·       damage to property or personal injury occurring at the Provider’s premises; and

·       any other loss or dissatisfaction arising from the use of the space or services.

The Platform shall only be liable for losses or damages to the extent caused directly by our gross negligence, willful misconduct, or failure to meet obligations expressly undertaken by us under these Terms.

 

5.5  Payment and Refunds

 

Payments for bookings are made to the Platform or, where specified, directly to the Third-Party Provider. Any refund, credit, or adjustment relating to a booking is subject to the policies of the Third-Party Provider and your contractual agreement with them, except where Platform errors or negligence result in overpayment, duplicate payment, or other issues that are directly our responsibility.

 

5.6  Communication and Notices

 

All communications regarding your booking, including confirmations, modifications, cancellations, or disputes, may be facilitated by the Platform but do not alter or create a contractual relationship between you and the Platform regarding the services provided. You acknowledge that notices sent via the Platform are for administrative convenience and do not replace communications directly with the Provider.

 

 

6.     Prices and Payment

6.1  Pricing


All prices displayed on the Platform are determined solely by the Third-Party Providers. Prices may include applicable taxes, fees, or surcharges unless expressly stated otherwise. The Platform does not control or set prices, and we are not responsible for changes to the prices set by Providers after publication on the Platform.

 

6.2  Payment Collection


Payment for your booking may be collected either:

·       (a) by the Platform, acting as an agent or intermediary on behalf of the Third-Party Provider, or

·       (b) directly by the Third-Party Provider, depending on the payment arrangements specified during the booking process.

You agree to follow the payment method indicated at the time of booking and to provide accurate, valid payment information.

 

6.3  Pricing Errors and Corrections


We strive to ensure that all pricing information on the Platform is accurate. However, in the event of a pricing error or discrepancy, we reserve the right to correct the price at any time. If the correction affects a booking that has already been confirmed, we will notify you as soon as reasonably possible. You will then have the option to:

·       accept the corrected price, or

·       cancel the booking and receive a full refund of any payment already made.

 

6.4  Additional Charges


Certain bookings may incur additional fees or charges not included in the displayed price. Such charges may include, but are not limited to:

·       overtime or extended use of the space beyond the booked period;

·       damages, loss, or misuse of the space or equipment;

·       optional services or amenities requested during the booking period; and

·       any local taxes, levies, or administrative fees applicable to the specific booking.

All additional charges are payable directly to the Third-Party Provider in accordance with their terms. Failure to pay such charges may result in penalties, refusal of future bookings, or other remedies as provided by the Provider.

 

6.5  Payment Confirmation and Refunds


Once payment is successfully processed, you will receive a booking confirmation or receipt. Refunds for cancellations, errors, or other adjustments are subject to the terms of the Third-Party Provider, except where the Platform is directly responsible for errors, in which case we will facilitate a full or partial refund as appropriate.

 

6.6  Currency and Exchange Rates


All prices on the Platform are displayed in the currency specified. Where payments involve currency conversion, the exchange rate applied will be that of the payment processor at the time of the transaction. The Platform is not responsible for fluctuations in exchange rates or associated conversion fees.

 

7.     Changes, Modifications, Refunds and Cancellations

 

7.1  Changes by You

You may request a change to your booking by accessing your account on the Platform or contacting our customer support. Changes may include, but are not limited to:

·       modification of booking dates or times;

·       change of the space or location;

·       adjustment of services or amenities included in your booking.

All changes are subject to availability and acceptance by the Third-Party Provider. The Provider may impose additional fees or price adjustments for the requested changes. We will inform you of any such changes before confirming your modification and will require your explicit confirmation to proceed.

 

7.2  Changes to Space or Services

 

You acknowledge that each Provider may make reasonable changes to the space or services for operational, safety, regulatory, or maintenance reasons. These changes may include:

·       minor alterations to the layout, facilities, or access points;

·       substitutions or upgrades of equipment or amenities;

·       adjustments to service schedules or timings.

The Third-Party Provider will use reasonable efforts to ensure that any such changes do not materially affect your intended use of the space or services.

 

7.3  Changes by the Third-Party Provider


In certain circumstances, the Provider may need to make more significant changes to your booking or the services, including:

·       substitution of the space with an alternative of equivalent or better standard;

·       cancellation of specific services included in the booking; or

·       rescheduling of your booking to an alternative date or time.

If such changes are necessary, we or the Provider will notify you as soon as reasonably possible. You may then choose to:

·       accept the proposed changes; or

·       cancel your booking and receive a full refund for any services not provided.

 

7.4  Cancellations by You


Cancellations are subject to the cancellation policy of the Third-Party Provider, which may include deadlines, fees, or restrictions. You may cancel your booking through your account on the Platform or by contacting customer support. Any refunds due will be processed in accordance with the Provider’s policy and, where applicable, facilitated by the Platform.

 

7.5  Late or No-Show Cancellations


If you fail to cancel within the Provider’s specified deadline or do not show up for your booking:

·       the Provider may charge a cancellation fee or the full booking amount;

·       the Platform may assist in communicating with the Provider, but is not responsible for enforcing the Provider’s cancellation policy.

 

7.6  Refunds


Refunds for cancellations, changes, or errors are subject to the terms of the Third-Party Provider, unless the Platform is directly responsible for errors or omissions (e.g., incorrect booking information, system errors).

 

If you are eligible for a refund according to the Provider’s policy:

    • Refunds will generally be issued to the payment method used at the time of booking.
    • Refund processing times may vary depending on the payment provider and banking institutions.
  • If the Platform has collected payment on behalf of the Provider, we will facilitate the refund once the Provider authorizes it.

 

7.7  Special Circumstances


The Platform and the Third-Party Provider may cancel or modify bookings in exceptional circumstances outside their control, including but not limited to:

·       natural disasters, severe weather, or safety risks;

·       government restrictions, regulations, or public health emergencies;

·       operational failures, maintenance issues, or force majeure events.

In such cases, we will use reasonable efforts to notify you and offer alternatives or refunds as applicable.

 

7.8  Communication of Changes


All notifications regarding changes, modifications, or cancellations will be sent via email, SMS, or the Platform’s messaging system. It is your responsibility to ensure that your contact information is accurate and up-to-date.

 

 

8.     Use of Spaces, Rules, and Safety

 

8.1  Compliance with Rules


When using any space booked via the Platform, you and your party must comply with:

·       the rules, policies, and guidelines of the Third-Party Provider;

·       any signage, instructions, or directions displayed at the premises; and

·       applicable local laws, safety regulations, and health requirements.

Failure to comply may result in immediate termination of your access to the space, without refund, and you may be liable for any resulting damages or costs.

 

8.2  Conduct and Behavior


You must behave in a responsible, respectful, and safe manner at all times. This includes, but is not limited to:

·       not causing disturbance, nuisance, or harassment to other users or staff;

·       not engaging in illegal or unsafe activities;

·       not damaging property, equipment, or facilities.

The Third-Party Provider may refuse entry, remove you or your party from the space, or terminate your booking if these obligations are breached.

 

8.3  Smoking, Alcohol, and Substances

 

·       Smoking is only permitted in designated areas if allowed by the Provider.

·       Consumption of alcohol or other controlled substances must comply with the Provider’s rules and local law.

·       Violations may result in removal from the space and additional charges.

 

8.4  Minors and Supervision


Children under the age specified by the Provider (if any) must be supervised by a responsible adult at all times. You are responsible for the safety, conduct, and any damage caused by minors in your party.

 

8.5  Pets and Animals


Bringing animals is prohibited unless specifically permitted by the Provider (e.g., service animals). Unauthorized animals may lead to refusal of access and/or cleaning or damage charges.

 

8.6  Safety and Emergency Procedures


You must familiarize yourself with and follow all safety instructions, emergency procedures, and evacuation routes provided by the Provider. The Platform does not control safety measures at any space and is not responsible for any injury or damage resulting from non-compliance.

 

 

8.7  Equipment and Amenities

 

·       Any equipment, furniture, or amenities provided by the Provider must be used according to instructions.

·       Damage, misuse, or loss of Provider property may result in additional charges, billed directly to you by the Provider.

 

8.8  Liability for Damage


You are liable for any loss, damage, or injury caused by your actions or the actions of your party while using the space. The Platform is not responsible for any such damage, except to the extent caused by the Platform’s own negligence.

 

8.9  Reporting Incidents


Any accidents, damages, or issues with the space or equipment must be reported to the Third-Party Provider immediately. The Platform may assist in communication, but resolution is the responsibility of the Provider.

 

8.10                  Restrictions on Use


Unless explicitly permitted by the Provider, you may not:

·       sublet, resell, or transfer your booking;

·       use the space for commercial purposes without prior authorization;

·       engage in activities that violate public policy or the law.

 

8.11                  Compliance with Laws


You must comply with all applicable local, state, or national laws during your use of the space. Any fines, penalties, or legal consequences arising from your breach of law are your sole responsibility.

 

 

9.     Limitation of Liability and Indemnity

 

9.1  Platform Liability

 

  • The Platform acts solely as an intermediary between you and the Third-Party Provider.
  • We are not responsible for:
    • the quality, availability, or suitability of any space or services;
    • any damage, loss, or injury that occurs at a space;
    • the acts or omissions of any Third-Party Provider.
  • Our liability is limited to cases of direct loss or damage caused by our negligence or breach of these Terms.

 

9.2  Third-Party Provider Liability

 

  • You acknowledge that your contract is directly with the Third-Party Provider.
  • Any claim relating to the use, quality, safety, or suitability of the space must be made directly to the Third-Party Provider.
  • The Platform is not responsible for enforcing your rights against a Provider, except where expressly stated.

 

9.3  Exclusion of Certain Losses

 

  • Neither the Platform nor the Provider is liable for:
    • indirect, incidental, consequential, or special losses;
    • loss of profits, business, or revenue;
    • loss of personal items, data, or digital content;
    • inconvenience, disappointment, or distress.

 

9.4  Maximum Liability

 

  • Subject to applicable law, the maximum liability of the Platform or Provider arising from a booking or use of a space shall not exceed the total amount paid by you for that booking.

 

9.5  Indemnity


You agree to indemnify, defend, and hold harmless the Platform and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of:

  • your breach of these Terms;
  • misuse of the Platform;
  • actions or omissions of you or your party while using a space;
  • violation of laws or regulations during your booking or use of the space.

 

 

9.6  Force Majeure

 

  • Neither the Platform nor the Provider shall be liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, governmental actions, or technical failures.
  • In such cases, we will use reasonable efforts to notify you and assist in rebooking, refunds, or alternative arrangements.

 

9.7  Consumer Rights

 

  • Nothing in this section is intended to limit your statutory rights as a consumer under applicable law.
  • In jurisdictions where liability cannot be limited, these clauses shall apply only to the extent permitted by law.

 

10.  Intellectual Property

10.1                  All intellectual property rights in the Platform, including but not limited to the website, mobile applications, content, logos, trademarks, graphics, designs, text, software, and other materials, are owned by us or our licensors.

10.2                  You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for making bookings and using the services offered through the Platform, in accordance with these Terms.

10.3                  You may not:

  • Copy, reproduce, modify, adapt, translate, or create derivative works from any content on the Platform;
  • Distribute, sublicense, sell, lease, or otherwise make the Platform or its content available to third parties;
  • Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices;
  • Use the Platform or its content for commercial purposes outside the scope of these Terms.

 

10.4                  All rights not expressly granted to you are reserved.

 

 

 

11.  Personal Data, Privacy, and Communication

 

11.1                  Collection of Personal Data

 

  • To use the Platform and make bookings, you may need to provide personal information, including but not limited to:
    • full name, contact details (email, phone number), and billing information;
    • details of any guests or participants;
    • payment information.
  • We collect and process this information to provide booking services, communicate with you, and comply with legal obligations.

 

11.2                  Use of Personal Data

 

  • Your personal data may be used to:
    • process bookings and payments;
    • communicate important information about your bookings;
    • provide customer support;
    • improve and personalize the Platform;
    • comply with legal or regulatory requirements.

 

11.3                  Sharing Personal Data

 

  • We may share your personal data with:
    • Third-Party Providers to fulfill your booking;
    • payment processors for payment collection;
    • service providers who assist with Platform operations;
    • law enforcement or regulatory authorities if required by law.
  • We will not sell or rent your personal information to third parties for marketing purposes.

 

11.4                  Communication Preferences

 

  • By registering or booking through the Platform, you consent to receive communications related to your bookings.
  • You may opt-out of promotional emails or newsletters at any time, but you will still receive essential service-related messages.

 

11.5                  Data Security

 

  • We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
  • However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

11.6                  Retention of Personal Data

 

  • We retain your personal data only for as long as necessary to provide the Platform services, comply with legal obligations, resolve disputes, and enforce agreements.

 

11.7                  Rights of Users

 

  • Depending on your jurisdiction, you may have rights under applicable data protection laws, including:
    • the right to access, correct, or delete your personal data;
    • the right to object to or restrict certain processing;
    • the right to data portability.
  • Requests regarding your personal data should be submitted via the Platform’s contact methods or as described in our Privacy Policy.

 

11.8                  Privacy Policy

 

  • Our full Privacy Policy, which explains in detail how we handle personal information, is available on the Platform.
  • By using the Platform, you agree to the terms of the Privacy Policy as well as these Terms.

 

12. Termination & Suspension

 

12.1                  Grounds for Suspension or Termination

 

We may suspend or terminate your access to the Platform, in whole or in part, with immediate effect if:

  • You breach any of these Terms and fail to remedy the breach after notice;
  • You misuse the Platform, including but not limited to:
    • submitting fraudulent or false information;
    • attempting to access another user’s account;
    • using the Platform for unauthorized commercial purposes; or
  • Suspension or termination is required by law, regulation, or a court order.

 

12.2                  Effect of Suspension

 

  • During a suspension, you may be temporarily prevented from accessing your account, making new bookings, or managing existing bookings.
  • Suspension does not release you from obligations arising prior to the suspension, including payment for bookings already confirmed.

 

12.3                  Termination by You

 

  • You may terminate your account at any time via your account settings or by contacting customer support.
  • Termination by you does not affect any booking you have already confirmed; you remain liable for payment and obligations related to those bookings in accordance with the relevant Provider’s terms.

 

12.4                  Termination by the Platform

 

  • Upon termination of your account, your right to use the Platform ceases immediately.
  • Termination does not automatically cancel any bookings made with a Third-Party Provider; such bookings remain subject to the Provider’s terms and conditions.

 

12.5                  No Refund for Termination

  • Unless otherwise required by applicable law or the Provider’s policies, termination or suspension of your account by the Platform does not entitle you to any refund of fees or payments already made.

 

12.6                  Survival of Terms

 

  • Clauses that by their nature should survive termination (including, but not limited to, Liability, Indemnity, Governing Law and Jurisdiction) will continue to apply after termination or suspension.

 

13.  Amendments

 

13.1                  The Platform reserves the right to update, modify, or revise these Terms at any time.

13.2                  Any changes will take effect immediately upon posting on the Platform. It is your responsibility to review the Terms regularly.

13.3                  Your continued use of the Platform after posting of revised Terms constitutes your acceptance of and agreement to be bound by the updated Terms.

 

14.  Governing Law and Jurisdiction

 

14.1                  These Terms and any contract formed between you and the Platform or a Third-Party Provider shall be governed by the laws of Egypt.

 

14.2                  You agree that any disputes, claims, or proceedings arising out of or in connection with these Terms, the Platform, or any booking shall be subject to the exclusive jurisdiction of the courts of Egypt, except where mandatory consumer protection laws grant you alternative rights.

 

 

15.  Contact Us

 

For support, complaints, or inquiries, you may contact us at:


Email: info@devotrack.com


Phone:  +971 56 670 7272


Address:  Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates